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Use Create account. Your portfolio and transfer identifiers are ready immediately — there is nothing to set up afterwards.

New accounts start empty. You can fund one by depositing cryptocurrency from an outside wallet or exchange — open Deposit on your wallet for the address to send to. Funds can also arrive from another account on this service. Interac e-Transfer and card payments are not available yet.

Fourteen assets can be held and transferred: BTC, ETH, SOL, XRP, BNB, ADA, DOGE, TRX, LINK, AVAX, DOT, LTC, USDT and USDC. Prices for the top 100 are browsable under Markets.

An identifier like NVT-BTC-4KDP-8ZQF-3MRT that points at your account for one asset. Share it to receive. It is not a blockchain address — it is deliberately formatted so it cannot be confused with one.

Yes, through Withdraw rather than Send. Send moves value between accounts on this service and is instant; Withdraw is a request to pay out to an address on the underlying network, and a person confirms it before anything leaves. Never send funds from an outside wallet to a transfer identifier issued here — use the address shown under Deposit.

It is checked against the network the coin actually settles on, as you type. A Bitcoin withdrawal will not accept an Ethereum address; a mistyped character is caught by the address's own checksum. Only an address that passes both can be submitted, and it then goes on review — a person confirms it before any funds move.

No, and the distinction matters. We can tell that an address is well-formed for its network and that no character has been mistyped. We cannot tell whether it belongs to you. A valid address owned by somebody else will accept your funds and neither we nor anyone else can get them back.

No. Transfers are credited immediately and cannot be undone. Save the people you send to in your address book — identifiers are checked against live accounts before they are stored, which catches a typo before it costs you.

Either the identifier matches no account for that asset, or the balance is too low. The exact reason is shown on the form.

Open Deposit on your wallet, pick the asset and network, and send to the address shown. Then come back and declare what you sent, with the transaction ID from your wallet or exchange. The declaration is how we find your payment — without it a deposit can sit unmatched.

Because a person checks it first. Every deposit is looked up on the network and confirmed by hand before it is credited, so it will not appear the moment you declare it. You get a message when it is credited, or an explanation if it is not.

The amount credited is what actually arrived at the address, which is usually a little less than what left your wallet — the network takes a fee. Your declared figure and the credited figure are both kept on the deposit record, and any difference comes with a written reason.

Almost never. An asset sent over a network we do not hold the address on is generally unrecoverable, by us and by everyone else. Check the network on the deposit screen against the one your sending wallet is using before you confirm.

Not yet. Interac e-Transfer and debit or credit card are both listed on the deposit screen as coming soon. Until then, funding is cryptocurrency only — you can buy from a registered Canadian platform and send it here.

Your amount is valued at the current market price of the asset you are selling, a 0.50% fee is deducted, and the remainder buys the asset you are receiving at its current price. The rate shown before you confirm is indicative; the swap is priced again on the server at the moment it executes.

It is instant. Both sides are written in a single database transaction, so a swap can never debit one asset without crediting the other.

Settings → Security. Scan the code with any authenticator app, confirm with a code, and save the ten recovery codes it gives you — they are shown once.

Sign in with one of your recovery codes in place of the six-digit code. Each works once. If they are gone too, contact us — an administrator can reset the account.

Change your password immediately, then revoke the other sessions from Settings → Security. Changing a password signs out every other device. Then tell us.

Never. Not by email, not in a support reply, not for any reason. Anyone asking is trying to steal from you.

Yes — 23 currencies under Settings → Currency. Balances are stored in one reference unit and converted only for display, so switching never changes what you hold.

Settings → Appearance → Hide balances. Every amount becomes dots, on the wallet and activity pages. Prices stay visible.

Yes, as CSV from Settings → Your data or the Activity page. Amounts are exported at full precision, which matters for accounting.

Market data comes from a third party with request limits. If it is unreachable the app shows the last figures it retrieved and says so, rather than presenting stale numbers as live.